Published on CNBC http://www.cnbc.com/id/42856549
DANVERS, Mass., May 02, 2011 (BUSINESS WIRE) — Mortgage Network, an industry leading independent mortgage lender, today announced the results of a recent customer satisfaction survey showing that over 98% of customers would use Mortgage Network again. Also, over 98% of customers would recommend a friend. A standard that MNI believes is even harder to meet. This past year, Mortgage Network has opened five new locations and added over 100 employees to keep up with demand in targeted areas.
“We aim to give our clients the best experience possible and in order to do that, we make sure we are conscious of the opinions of everyone who walks through our doors, said Executive Vice President of Mortgage Network, Brian Koss. “Seeing this 98.86% approval rating gives us great pleasure in knowing we are doing our job. Our goal is to surpass 99% in 2011.” Over 2,200 customer surveys were completed and turned in to Mortgage Network after each closing. With so many new offices opening on the Eastern seaboard, and plans for others to open in 2011, this satisfaction survey adds validation to the service Mortgage Network is able to provide to clients.
“Our goal is to be the pre-eminent mortgage lender in our markets and within the eyes of our employees, clients, peers and business partners,” said Koss. “We are committed to providing the highest level of service and expertise, which consistently exceeds everyone’s expectations.” About Mortgage Network, Inc: Mortgage Network, Inc is a private mortgage banking company founded in 1988 by Robert McInnes and Albert Pare III who have co-managed the Company since its inception. Mortgage Network is one of the largest independent mortgage company headquartered in New England. The Company’s unique combination of experience, product development, and commitment to providing great service has made Mortgage Network an industry leader. The Company has established thirty-three regional lending offices providing retail mortgage services as a National Lender.
Mortgage Network can be found on the World Wide Web at: www.mortgagenetwork.com.
Proud to Work for Mortgage Network!!!!
Vice President Mortgage Network
179 Great Road Suite 214, Acton MA 01720
Providing Mortgages Since 1991
NMLS # 4194
Commercial Residential Reverse FHA/VA